Terms of service

Terms & Conditions

1. Website Operator

This website (“Website”) is operated by Puregreenz International Ltd (“we”, “our”, “us”).

By accessing, browsing, or placing an order through this Website, you agree to comply with these Terms & Conditions and all related policies referenced on this Website.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

If you do not agree to these Terms, please do not use the Website.

2. Website Information

We aim to ensure that information displayed on the Website—including product descriptions, pricing, images, ingredients, and availability—is accurate and up to date.

However, errors may occasionally occur. We reserve the right to correct inaccuracies, update information, or modify product details at any time without prior notice.

3. Orders

When you place an order through the Website, it represents an offer to purchase products from us.

We reserve the right to accept, decline, or cancel any order for reasons including but not limited to:

  • product availability issues

  • pricing or typographical errors

  • suspected fraudulent activity

  • incomplete or inaccurate customer information

If an order is cancelled after payment has been processed, a refund will be issued.

4. Pricing and Payments

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

Prices may change without prior notice.

By submitting an order, you confirm that your payment information is valid and that you are authorised to use the selected payment method.

Customers are responsible for any fees charged by their bank or payment provider, including currency conversion or international transaction fees.

5. Shipping and Delivery

Shipping options and estimated delivery timeframes are provided at checkout.

Delivery estimates are not guaranteed and may vary due to courier services, customs processing, or other external factors.

Once an order has been dispatched and handed to the courier, the risk of loss or damage transfers to the customer.

6. International Orders

Orders shipped outside New Zealand may be subject to import duties, taxes, customs charges, or similar fees imposed by the destination country.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

If a shipment is delayed, rejected, or returned due to unpaid customs charges, any refund may be reduced by applicable shipping costs, return shipping fees, and related expenses.

7. Dietary Supplement Notice

Certain products sold on this Website are classified as dietary supplements under New Zealand regulations.

These products are intended to supplement the normal diet and are not classified as medicines.

They are not intended to diagnose, treat, cure, or prevent any disease.

8. Health and Medical Disclaimer

Information provided on this Website is for general informational purposes only.

It should not be considered medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional before using supplements or wellness products, particularly if they:

  • are pregnant or breastfeeding

  • have a medical condition

  • are taking prescription medication

9. Recommended Use

Customers must follow the recommended dosage and usage instructions provided on product packaging.

Forus NZ Limited is not responsible for adverse effects resulting from misuse or excessive consumption of products.

10. Allergy and Ingredient Responsibility

Customers are responsible for reviewing ingredient lists before purchasing or using products.

Individuals with allergies or dietary restrictions should carefully review product information before consumption.

11. User Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login information.

You are responsible for all activity conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

12. Acceptable Use

Users must not use the Website for unlawful or harmful purposes.

Prohibited activities include:

  • violating intellectual property rights

  • attempting to breach Website security

  • using automated tools to scrape or extract data

  • distributing malware or harmful code

  • interfering with Website functionality

13. Intellectual Property

All content on the Website—including text, graphics, images, logos, and design—is owned by Puregreenz International Ltd or its licensors.

Website content may only be used for personal shopping purposes.

Unauthorised reproduction or distribution is prohibited.

14. Third-Party Links

The Website may contain links to external websites operated by third parties.

We are not responsible for the content, policies, or practices of these external sites.

15. Disclaimer

The Website and all products are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access or that all information will always be error-free.

16. Limitation of Liability

To the fullest extent permitted by law, Puregreenz International Ltd will not be liable for indirect, incidental, or consequential damages arising from:

  • use of the Website

  • purchase or use of products

  • delivery delays

  • inaccuracies on the Website

Where liability cannot be excluded by law, it will be limited to the purchase price of the relevant product.

17. Fraud Prevention and Chargeback Policy

We actively monitor orders to prevent fraudulent transactions.

We reserve the right to:

  • request identity verification

  • confirm payment details

  • cancel orders suspected of fraud

  • refuse service to individuals involved in fraudulent activity

If a chargeback or payment dispute is initiated without contacting us first, we may provide transaction records and delivery confirmation to the payment provider.

Accounts associated with abusive chargebacks may be restricted from future purchases.

18. Age Requirement

By placing an order through this Website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

19. Product Recall Policy

If a product sold on the Website becomes subject to a recall issued by a manufacturer or regulatory authority, we may notify affected customers using the contact details provided during purchase.

Customers agree to follow recall instructions regarding product return, disposal, or replacement where applicable.

20. Independent Retail Locations

The Forus brand may also appear at various physical retail locations.

These locations may be independently owned or operated and may not be managed by Puregreenz International Ltd, the operator of the online store at https://forus.co.nz.

As a result, certain aspects may differ between the online store and independent retail locations, including:

  • pricing

  • promotions or discounts

  • product availability

  • loyalty programs

  • return policies

Products purchased through the Website must be returned according to the online Refund Policy.

Independent retail locations may apply their own policies and may not accept returns for online purchases unless they choose to do so.

21. Consumer Protection (New Zealand)

Nothing in these Terms is intended to limit or exclude rights available under New Zealand consumer law, including:

  • Consumer Guarantees Act 1993

  • Fair Trading Act 1986

Where goods are purchased for business purposes, these protections may not apply to the extent permitted by law.

22. Force Majeure

We are not responsible for delays or failure to perform obligations due to circumstances beyond our control, including natural disasters, pandemics, supply disruptions, or government actions.

23. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes will be subject to the jurisdiction of New Zealand courts unless otherwise required by consumer protection laws.

Refund & Returns Policy

Return Eligibility

Returns may be requested within 14 days of delivery.

Returned items must:

  • be unused

  • remain sealed in original packaging

  • be in resalable condition

Non-Returnable Items

Due to hygiene and safety reasons, we may not accept returns for:

  • opened supplements

  • consumable products

  • personal care items

  • clearance items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

We may request photos or additional information before processing a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method.

Shipping costs are generally non-refundable unless required by law.

Shipping Policy

Processing Time

Orders are usually processed within 1–3 business days.

Processing times may vary during busy periods.

Domestic Shipping

Estimated delivery time within New Zealand:

2–5 business days

International Shipping

International delivery times may vary depending on the destination and customs processing.

Typical delivery timeframe:

7–21 business days

Shipping Delays

Shipping delays may occur due to factors outside our control, including:

  • courier disruptions

  • customs inspections

  • extreme weather

Privacy Policy

Information We Collect

We may collect personal information such as:

  • name

  • email address

  • phone number

  • billing and shipping address

  • payment information

  • order history

Use of Information

Your information may be used to:

  • process orders

  • provide customer support

  • improve our Website

  • prevent fraud

Data Storage

Our store is hosted on Shopify Inc., which stores data using secure infrastructure and encrypted payment systems.

Sharing Information

We may share limited information with trusted service providers such as:

  • payment processors

  • shipping companies

  • fraud detection services

We do not sell personal data to third parties.

Cookies

This Website uses cookies to improve functionality and analyse traffic.

Users may disable cookies through their browser settings.

Data Security

We take reasonable steps to protect personal information from misuse or unauthorised access.

However, no online system can guarantee absolute security.

Updates to Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be available on the Website.

Contact Information

If you have questions about these policies, please contact us.

Puregreenz International Ltd
Website: https://forus.co.nz
Email: puregreenz21@gmail.com